Refund policy

At Brown Soul Coffee, your satisfaction is our top priority. We take great pride in the quality of our coffee and service. If something isn’t quite right, we’re here to help.

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Return Eligibility

Due to the perishable nature of coffee, we currently do not accept returns on:

• Opened or used coffee products (beans, ground, or instant)
  

However, if your order arrives:

• Damaged

• Incorrect

• Defective

Please contact us within 48 hours of delivery with your order number and photos of the issue at care.brownsoulcoffee@gmail.com.

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Refunds & Replacements

Once we review your request:

• We’ll offer a replacement or a full refund, depending on the issue.

• Refunds will be processed to your original payment method within 5-7 business days.

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Non-Returnable Items

• Gift cards

• Limited edition products

• Promotional or free samples

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Need Help?

We're always here to assist. Drop us a line at care.brownsoulcoffee@gmail.com or DM us on Instagram @brownsoulcoffee.

Thank you for being a part of the Brown Soul family. We promise every sip is worth it.